Buyers of Microsoft’s hybrid laptop, the Surface Book, have been burning up tech support lines and complaining on Reddit about the device’s problems with its display screen.
According to the complaints, the flickering screens cause the display to rapidly turn on and off with no immediate fix to the problem.
One of the users with the name Johnny Locust aired his frustration on OneDrive, documenting the flickering screen problem on the site.
“Spent about 2 hours with tech support on the phone. All we did was a complete factory reset and re install the latest firmware and drivers. One hour later, the flicker started right back up,” he said.
Meanwhile, Microsoft has assured that they are scrambling to find a fix for the problem via a Windows update.
In a report by The Register, the firm responded: “A small number of customers have flagged some issues with their Surface Book. We are working hard to resolve them quickly and easily with Windows Update.”
While the main cause of the issue is still to be determined by the company, some users have shared that switching off Hyper-V, the hypervisor in Windows that creates virtual machines, has been very effective in resolving the problem.
Aside from the Surface Book, the Surface Pro 4 has also been receiving complaints about its slow wifi, IBTimes reported.
The problem, according to the company, will be resolved in an upcoming update. While the update is being developed, Microsoft already posted a workaround for the problem, which has been very helpful for Surface Pro 4 owners.
“We have a known issue with .41 that results in low output with specific access points. The issue is specific to MAC layer aggregation (AMSDU over AMPDU) and only impacts a small subset of access points. We are working on a fix for an upcoming update. Until the fix is available, please update the registry key setting to work around this issue,” it advised in a community forum.