Some SNES Classic preorders canceled by Walmart; retailer cites website error as cause

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An image of the box of the SNES Classic Edition. (Walmart.com)

In a surprising turn of events, some gamers who preordered the Super Nintendo Entertainment System (SNES) Classic may not have secured the console after all.

After putting up a preorder page for the retro console last week, Walmart reportedly canceled some of the preorders. Gamespot reported that some consumers have posted online about their canceled preorders. Responding to the growing confusion, Walmart took to Twitter to clarify the situation.

“We are so sorry! The SNES Classics were released to soon. –Ash,” replied Walmart Help to a consumer who preordered a unit. Moreover, a screenshot of a chat between a consumer and a supposed service representative from Walmart surfaced online. In the chat, the Walmart representative apologized to the customer. He said the cancellation was a case of an error on their website. Moreover, the service rep continued by saying, “the manufacturer doesn’t have the preorder yet.”

The rep also confirmed that Walmart does not have a preorder date, as of the moment. This means that already placed orders are likely null.

Tech website Polygon reached out to Walmart for further clarification about the possible cancellation of all preorders. The retailer, on the other hand, has not released an official statement as of this writing.

Polygon reported, however, that a Walmart rep named Red tweeted to seven customers. The representative said that the glitch accidentally made the item available.

Despite the hurdle, fans can still expect more retailers to open up preorders for the SNES Classic soon. Target also confirmed to Polygon that they will have the console onboard. “We will have the Super NES Classic, and it will be available for preorders on Target.com at a later date,” said the Target representative.

Meanwhile, other major retailers like Amazon and Best Buy remain mum on the preorders. With how the NES Classic became an instant hit, it is almost certain that the two retailers will also carry the SNES Classic soon.

The SNES Classic Edition becomes available on Sept. 29.