Some MacBook users encountered difficulties in their USB-C charging cables, but Apple has recognized the problem and took the initial steps to address the matter through their Replacement Program.
Last week, Apple issued a notice that a number of USB-C chargers purchased with MacBook computers through June 2015 may have some issues due to faults in its design. Users may encounter problems where the device does not charge or charge only when it is connected to the power adapter.
With this, the company promised to replace the said cables with a new and redesigned cable to all its eligible customers, including those who purchased the cable as an independent accessory, for free. Users may submit their mailing address at either the Apple Online Store purchase or the product registration period to get the redesigned cable until the end of the month.
Users may also go to an Apple Retail Store or Authorized Apple Service Provider to claim their replacements. For buyers who may have paid for the replacement, they can also request for a refund by contacting the company.
The same page has also provided guidance for the users to know whether they are already using the redesigned cable or not. In a photo posted on its website, it initially showed the words “Designed by Apple in California. Assembled in China.” On the other hand, the new cable should show the same words, along with a serial number after it.
The replacement program will run until June 18, 2018. However, this does not mean that the warranty of the actual MacBook device is extended.
Meanwhile, one user shared on a Reddit page that he received his replacement cable just a few days after the notice right at his door step, without having to register or enlist his mailing address. Still, it is safer to follow any of the claiming procedure advised by Apple, to ensure getting the replacement.