Apple news: MacBooks perform well in reliability and satisfaction survey


According to a Consumer Reports survey, MacBooks are the most reliable notebooks in the market based on 58,000 respondents between 2010 and 2015. It also found MacBook owners to be the most satisfied. Consumer Reports is a non-profit organization that tests products and they are not paid advertising money.

An estimated 20 percent of respondents experienced a system breakdown in their notebooks in the first three years of use. Apple users only reported a 10 percent breakdown rate in the first three years. Windows notebooks manufactured by Samsung and Gateway had a 16 percent breakdown rate while Acer, Lenovo, Asus, Dell and HP reported an 18 to 19 percent rate.

Two of Apple’s notebooks scored high on satisfaction and reliability the MacBook Air and the MacBook Pro. The MacBook Air had a 7 percent failure rate while the MacBook Pro reported a 9 percent failure rate.

Apple users in the survey reported only using their notebooks for an average of 23 hours a week, while Windows users reported using their laptops for 20 hours a week.

Windows notebook brands that scored high on reliability and satisfaction are: Gateway’s NV with 13 percent and LT with 14 percent; the Samsung ATIV Book with 14 percent; and the Lenovo ThinkPads and the Dell XPS line, both with 15 percent ratings.

Lenovo’s Y Series notebooks rated poorly with a reported 23 percent failure rate.

The survey reported that 71 percent of MacBook owners were completely satisfied compared to only 38 percent satisfaction with Windows users.

When MacBooks do break down, they are pricier to repair. Consumer Reports recommends Apple customers to always consider purchasing Apple Care extended warranty.

“Among repairs that Apple laptop owners pay for out of pocket, almost a third cost $300 or more more than three times the expense for Windows-based laptops,” Consumer Reports said in their findings. “In addition, Apple is well known for providing great technical support and helpful Genius Bars to go along with those warranties.”